Cancellation and Return Policy

How can I cancel my order?

Cancellations will be considered as long as your order has not been shipped and your amount will be refunded back to you via the original mode of payment.
Please note that cancellation request for the personalised or custom / special made-to-order items will be allowed as long as the order has not been processed.
Request you to please contact customer support at support@urby.in as soon as possible with your order number.



What is your Returns Policy?

We have a 15-day return or exchange policy on all of our products. If you aren’t satisfied, we can set up a refund for you as store credit or an exchange within 15 days from the date of receipt of the item.
Below are the terms and conditions for the return:
1) The returned products should be in unused original condition with all item tags attached and any related accessories or instruction booklets included as received.
2) Personalised, special made-to-order and all final sale items are not eligible for returns / exchanges.
3) Additionally, we have a one-year warranty on all of our leather goods. All products come with our guarantee that every product is free of material and manufacturing defects.



How do I return the product if it is defective/damaged?

In case the product received has any defect, please notify us on support@urby.in with your order no. within 24 hours of receiving the product. We will address the issue in a manner, favorable to you, and reprocess your order if required. In case of a refund, the same will be processed within 5 business days of us receiving the product back.


The following products will not be eligible for return:

  • Any product that is returned without all the items originally included with the product at the time of delivery, along with the original packaging.
  • Any product which is tampered with or is used before returning the shipment.

Please contact customer support and we will help you resolve the issue as soon as possible.



When will I receive replacement for my product?

Stock permitting, replacement will be shipped within 5 business days of us receiving the product back.
This will be done as long as the return is in accordance with the terms and conditions.



Can I return a personalised or a special made-to-order product ?

So sorry, but as these products are made specially for you, they are final sale only and cannot be returned.
That being said, we stand behind the quality of all our products with a one year warranty and the same will be applicable to the personalised / made-to-order items too.