To be honest, we stopped COD to save you money. How can that be ?
Well, imagine a situation wherein a customer orders an item but rejects the shipment at the time of delivery ( we know you won't do something like that, but unfortunately more than 30% of online customers do!). As the courier company is not at fault here, we end up paying two way shipping charges for their services.
Industry wide, the cost of such potential returns is added to the price of items you buy online. Just like others, we had two options - increase the pricing on all of our products to compensate for such losses or stop the losses at the root level.
Being a direct to consumer brand that is insanely serious about honest pricing, we chose the difficult but fair route. Cut out unecessary expenses on such returns and work towards increasing digital payment options that are convenient to all our genuine customers.
Thus, when we opt out of COD, you save us that cost, so you pay less. Fair, isn't it ?
