Special offer terms and conditions & FAQ

Offer : A Free gift on all orders above the specified cart amount. No coupon code needed. Offer auto applies at checkout. The cart value used for offer eligibility will be without the value of free product in cart.

Do I have to add the free gift product at time of placing the order ?

Yes, you can choose a free gift of your choice at the time of placing the order. If you would like to add a product after placing the order, you can email us at support@urby.in, and the team will add the product as long as the order has not been processed and the product is in stock.

Is the offer valid on old purchases?

Please note that the offer is valid only on new purchases and wont be applicable for any exchange / return orders or any orders place using the store credits.

Can only the free gift be returned?

No. Product along with the free gift would need to be returned, as per the company's returns terms and conditions.

Can the offer be applied on past orders?

So sorry but the offer wont be valid for past orders or orders from store credits.

Is there a limit on the offer per customer?

Yes, there is a limit of 1 per customer. The team reserves the right to not apply the offer if availed for more than one order.

What if the special offer product chosen gets sold out?

As the special offer products are limited stock items, In the rare case when the special offer product is no longer available but the order has been placed, the team will let you know. If the product is planned to be restocked then the team will ship it at a later date. Alternatively, you can choose another product from the available special offer product list ( of the similar value). Under no circumstances the value of the special offer product gift can be redeemed as a cash discount on the original order placed.