Terms Of Use

Welcome to Urby.in. Urby.in provides services to you subject to the following terms and conditions. If you visit www.Urby.in, shop for or purchase goods or services at Urby.in, you accept these conditions.

These terms and conditions are an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These terms are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.urby.in website.

The domain name www.urby.in ( hereinafter referred to as "Website" and "Urby.in") is owned by Ashutosh Agrawal & Co, a company incorporated with its registered office at 354 Powai Plaza, Hiranandani Gardens, Powai, Mumbai - 400076, Maharashtra, India ( hereinafter referred to as "Website" and "Urby.in").

Urby.in reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Site Access

You must be 18 years or older to use, subscribe, or register as a member of Urby.in. Urby.in grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Urby.in. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose, commercial or otherwise, without express written consent from Urby.in. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Urby.in and our affiliates without express written consent.

Product Contents

All information and representations described or relating to the ingredients and contents of products have been supplied solely by the vendor who creates the product. Urby.in makes no warranties or representations that such information is complete or correct. All questions or concerns about ingredients will be directed to the vendor.

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by Urby.in on an "as is" and "as available" basis. Urby.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Urby.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Urby.in does not warrant that this site, its servers, or e-mail sent from Urby.in are free of viruses or other harmful components.

Urby.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Urby.in reserves the right, within its sole discretion, to refuse, to accept and process any and all customer orders and to suspend, discontinue, and refuse the use or acceptance of any and all offers, promotions, discounts, and any and all other similar devices and promotional offers or campaigns ( promotional offers ) in the event of advertising errors and/or the actual or suspected misuse, fraud or abuse associated with said promotional offers or customer orders.

Exactness Not Guaranteed

Urby.in hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the product flavours, fragrances, brand, size, colour etc. may be required due to limitations caused by availability of product. In this instance you agree that a representative from Urby.in will call you or send an approval request via the email address which you submitted when placing your order.
If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 2 days of it being sent to you. Urby.in may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Typographical Mistakes

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our vendors, Urby.in shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Urby.in shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is canceled, Urby.in shall immediately issue a credit to your credit card account in the amount of the charge.

What we do about mispricings

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Urby.in is not responsible for the operation of or content located on or through any such site.


Title and risk of loss for all products ordered by you shall pass on to you upon Urby.in's shipment to the shipping carrier.
For more information refer our shipping policy

Shipping Timelines

After we have accepted your order, we will aim to deliver the Products as soon as possible in accordance with our Shipping and Delivery Policy.We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Undelivered Shipments

In the case any product gets returned back to us because of an incorrect delivery address mentioned at the time of placing the order or if the shipment gets refused at the time of delivery, it will be taken as a case of return and will be processed according to the the returns terms and conditions. No refund will be allowed on any of the undelivered shipments, returned due to an incorrect address or refusal at the time of delivery.

Exactness of Leather Products

Leather being a natural material, its color,texture and appearance varies throughout the leather sheets. Thus, Any product crafted from leather is bound to look different than the piece shown in the photographs on the website. Any claim of product not matching to the photograph, due to the natural property of the leather will not be honored.


We stand behind the quality of our products and are proud to offer a twelve month warranty on every Urby product that leaves our studio.

Terms of Warranty

All purchases from our store are backed by a guarantee that every Urby product is free of material and craftsmanship defects ; and have been made to ensure customer satisfaction and last for the natural life of the product when used under normal conditions and for the purpose intended. . In the unlikely event of any defect occuring during the warranty period, we’ll repair your product for free.
Please note that the Urby limited warranty covers only manufacturing and materials defects and does not cover any damage caused by misuse, neglect, exposure to water and solvents or wear and tear, or purely cosmetic damages (such as scratched leather, or change in color due to exposure to salts in sweat).
Please note that the warranty claims team reserves the right to reject a warranty claim at their sole discretion if they feel that any of the terms of warranty is not met for your request.

Charges for Warranty Related Repairs

If the repair is required within the warranty period, we will perform repairs free of charge. For all products outside the warranty period, you will be advised of the charge by the support team.

Shipping for Warranty Replated Claims

All products for repair should be shipped at your expense to our warranty claims address emailed by the support team.

Handling of Orders with personalisation

If any of the products is eligible for personalisation, the customer can place an order with their own choice of text / image / artwork as applicable on the product of their choice. These personalised orders are warranted by the following terms:

The personalisation text cannot be changed thirty minutes after the order has been confirmed

The personalisation process involves extra processing times and thus the delivery of the products with personalisation will need extra processing time as applicable

The personalisation is an art which is done via manual process, thus the exactness of the alignment and placement cannot match the exactness of something done via a machine process. Thus any claim of personalisation not being mathematically accurate in terms of alignment or placement will not be honored

Once confirmed and put into personalisation queue, the orders with personalisation cannot be cancelled.

Under no circumstances, Personalised products can be returned / exchanged / refunded. They will go directly into warranty as applicable for the given product. In case of claim of product being defective, product will be checked by the team and any replacements will be solely at the discretion of Urby.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai.


You shall indemnify and hold harmless Urby, its owner, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Disclaimer of Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Urby does not warrant that:
This Website will be constantly available, or available at all; or

The information on this Website is complete, true, accurate or non-misleading.

Urby will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Urby does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if Urby is unable to deliver such Products due to implications of different state laws, Urby will return or will give credit for the amount (if any) received in advance from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Trademark & Intellectual Property Rights Complaints

Urby respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to customer care at support@urby.in

Limitation of liability

In no event shall Urby be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Order Acceptance/Confirmation

Urby may, in its sole discretion, refuse or cancel any order and limit order quantity. Urby may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Urby's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Urby Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Urby cancels an order after you have already been billed, Urby will refund the billed amount.

Email / Other communication Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by Urby. Urby encourages its Users to be professional, courteous and respectful when communicating by email.

However, Urby will investigate and can take action on certain types of unwanted emails that violate Urby policies.
Such instances:
Threats of Bodily Harm - Urby does not permit Users to send explicit threats of bodily harm.
Misuse of Urby platform- Urby allows Users to facilitate transactions through the Urby system, but will investigate any misuse of this service.
Spoof (Fake) email - Urby will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.
Spam (Unsolicited Commercial email) - Urby's spam policy applies only to unsolicited commercial messages sent by Urby Users. Urby Users are not allowed to send spam messages to other Users.

Urby policy prohibits threats of physical harm, harassament, defamation of company Urby , blackmailing of going to consumer court or starting a legal case unless there demands are met( the demands that are contrary to the given terms and conditions on this page and as mentioned on respective communications on the other pages of website or any other communication whether in print or online ) via any method including, phone, email and on Our public message boards including social media.

Violations of this policy may result in a range of actions, including:
. Account suspension
. Cancellation of orders, even if they have been shipped
. Banning of using any services or contacting support via any mode of communication channel

Privacy Policy

We recognize and respect the importance of maintaining the privacy of our users, customers and subscribers and have established a privacy policy as a result. In our Privacy Policy, which constitutes part of these Terms of Use, we describe why we gather information from users, customers, and subscribers, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of information about you. We encourage you to carefully read our Privacy Policy. For more information, refer our Privacy & Security

Termination of Usage

Urby.in may terminate your access, or suspend your access to all or part of the Web Site, without notice, for any conduct that the company, in its sole discretion, believes is a violation or breach of these Terms of Use, is in violation of any applicable law or is harmful to the interests of another user or the Company.


Urby Referral Promotion Program Terms & Conditions

The Urby referral program allows registered users to earl reward points by referring friends to Urby. Urby reward points are "points" that may be applied as credit towards future purchases at Urby.in.

To participate in this program, Urby users must agree to these terms, which becomes part of Urby Terms & Conditions

How to Earn Referral Reward Points

When someone clicks on the link you have shared, signs up for Urby, and makes a qualifying purchase, you will get reward points in your account.

Number of Referrals

As a part of this limited time promotional program, You, the referrer can do unlimited number of referrals.

Qualifying Purchases

Your referred friend must make a purchase of Rs 1000 or greater in total value not including taxes, shipping costs, returns, fraudulent payments, chargebacks, and/or any other external fees. The order should be placed on Urby.in.

You, the referrer, are limited to one qualified referral purchase for each referred customer, which means that any additional purchases made by the referred customer do not count as qualified referrals, and therefore are not eligible to generate rewards credit for the referrer. Unless otherwise stated for a given promotion, coupon code and referral promotion based reward points cannot be used concurrently for the same order.

You, the referrer, will get reward points once your referrals purchase has been marked as complete ( i.e. delivered to the customer). If the referral cancels the order / returns the product, your reward point earned from that purchases will be forfeited.

Multiple Referrals

If the person you are referring, is also referred by someone else, you will get the reward points, only if the referral uses your referral link / code.

Redeeming Referral Reward Points

Your reward points will automatically appear in your account upon the successful purchase from the friend. You can also see the status of all the invitations under your my accounts section on Urby.

Each of 100 points equals to INR 1. These points cannot be transferred or exchanged for cash or currency.

At any point of time, you can redeem your available points to get a maximum of 10% discount on your total cart value. The balance points, if any, can be redeemed against any future order in a similar way.

Expiration of Reward points

The points earned are valid for one calendar year ( 365 days ) from the time they are awarded in your account.

Sharing Referral Links

Referrals should only be used for personal and non-commercial purposes. It should not be published or distributed where there is no reasonable basis for believing that the recipient of the link could be personal connection or if it will be considered as spam.

Consent to Send Email

By sharing an email address, you are giving Urby.in a permission to send that email on your behalf. Urby.in cannot be held responsible for any incidents due to your input of any sensitive email address(es).

Terms of Use

The Urby Referral Program is valid only for individual customers (extending to both referrers and referred). No businesses, corporations, or other organizations qualify for the terms of the Urby Referral Program.

Termination and Changes

Urby may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason. Requirements and incentives may also change at any time. Your conversion of reward points to rupees will be based on the effective conversion rate applicable at the time of placing the order. It may be higher or lower than the rate applicable at the time of you accruing those reward points

Reward points earned as a result of fraudulent activities are null and void. We reserve the right to suspend accounts or remove referrals if we notice any activity that we believe is abusive or fraudulent. We reserve the right to review and investigate all referral activities and to suspend accounts or cancel or modify referrals as we deem fair and appropriate. Non-fraudulent accrued reward points are not affected by suspension or termination of the Referral Program or a user’s participation.

If the Urby Referral Program is used by either the referred or the referrer in any manner that breaches these Terms and Conditions, or in a manner that Urby deems as malicious, Urby reserves the right to close the accounts of any referred or referrer customer. Unwanted spam may result in disqualification from the Referral Program and/or further lifetime exclusion from Urby.

We may terminate your eligibility to earn referral rewards and terminate your account, or the accounts of the people you refer, if you or they take any of the following actions:

  1. Open multiple accounts, including with different e-mail addresses, for the same person in order to generate additional referral reward points
  2. Refer people using spam, display advertising, sponsored links, unsolicited e-mails, or links on internet forums.
  3. Distribute your personal invite link via IM clients, text messages or in any other offline method (e.g in any printed material, mail or other document, or any oral solicitation);
  4. Use false names, impersonate other people, or otherwise provide false or misleading information to us
  5. Use false names, impersonate other people, or otherwise provide false or misleading information to us participate in the Urby referral rewards Program where doing so would be prohibited by any applicable law or regulations.

Updates and Changes to Terms

Urby reserves the right to change the terms at any point of time without any prior notice. If there are any changes, we will post them on our website, applications and services as applicable. Your continued participation in the referral program shall constitute consent to such changes. If the changes are not acceptable, the only recourse is to stop sending referrals or participating in the referral program.

Urby reserves the right to cancel the Urby Referral Program or change these Terms and Conditions at any time without any prior notification. In this case, any unclaimed credits resulting from a referral will be null and void. In a case of termination of the program, Urby can not be held liable for any query related to unused reward balance points.